Terms and Conditions

Last updated: 1 February 2026

1. Introduction

These terms and conditions govern your use of the BigBen365 website and our property management services. By accessing our website or using our services, you agree to be bound by these terms.

BigBen365 is a trading name of BigBen365 Property Management Ltd, a company registered in England and Wales. Our registered office is at 14 Fenchurch Avenue, London, EC3M 5BN.

2. Our Services

BigBen365 provides property management services to landlords throughout the United Kingdom, including but not limited to:

• Tenant sourcing and referencing
• Rent collection and financial management
• Property maintenance coordination
• Guaranteed rent schemes
• Legal compliance and documentation

3. Service Agreements

All property management services are subject to a separate management agreement between BigBen365 and the property owner. These terms and conditions should be read in conjunction with any such agreement.

We reserve the right to modify our service offerings and fees with reasonable notice to existing clients.

4. Your Responsibilities

As a Landlord

You must:

• Provide accurate information about your property and circumstances
• Ensure your property meets all legal safety requirements
• Maintain appropriate landlord insurance
• Notify us of any changes that may affect the management of your property
• Pay all fees and charges as agreed in your management contract

As a Tenant

You must:

• Pay rent on time as specified in your tenancy agreement
• Take reasonable care of the property
• Report maintenance issues promptly
• Comply with the terms of your tenancy agreement

5. Website Use

You may use our website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to our systems
• Transmit any malicious code or harmful data
• Use the website to send unsolicited communications

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of BigBen365 or our licensors and is protected by copyright and other intellectual property laws.

7. Limitation of Liability

To the fullest extent permitted by law, BigBen365 shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

8. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR.

9. Complaints

If you have a complaint about our services, please contact us in writing. We will acknowledge your complaint within 3 working days and aim to provide a full response within 15 working days.

If you remain dissatisfied, you may refer your complaint to The Property Ombudsman or other relevant regulatory body.

10. Changes to Terms

We may update these terms from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after such changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these terms, please contact us:

• Email: hello@bigben365.pages.dev
• Phone: 020 7946 0958
• Address: 14 Fenchurch Avenue, London, EC3M 5BN