Landlord Resources & FAQs

Comprehensive guidance for property owners and tenants. Browse our frequently asked questions or contact our team for personalised assistance.

Questions from Landlords

Answers to the most common enquiries from property owners considering our management services.

What does your guaranteed rent scheme include?

Our guaranteed rent scheme ensures you receive an agreed monthly sum on a fixed date, irrespective of tenant payment status or void periods. We assume the financial risk of non-payment, providing you with reliable, predictable income throughout the agreement term.

How are your management fees structured?

Our fees are calculated as a percentage of the monthly rent and vary according to the service package selected and property location. We provide transparent quotations with no hidden costs—you will receive a comprehensive breakdown before entering any agreement.

What tenant referencing procedures do you follow?

We conduct thorough referencing through an accredited agency, including credit history checks, employment and income verification, previous landlord references, and Right to Rent documentation. Only applicants meeting our stringent criteria are approved.

How are maintenance matters handled?

Tenants report issues via our dedicated maintenance line or online portal. Our team assesses each matter, obtains quotations from our approved contractor network, and coordinates repairs efficiently. Emergency situations are addressed immediately to protect your property.

What reporting and documentation do you provide?

Our secure landlord portal provides round-the-clock access to monthly statements, inspection reports with photographs, maintenance records, compliance certificates, and tenancy documentation. All records are retained for reference and tax purposes.

Which regulatory requirements do you manage?

We ensure full compliance with current UK letting legislation, including Energy Performance Certificates, Gas Safety Records, Electrical Installation Condition Reports, smoke and carbon monoxide alarms, tenancy deposit protection, and Right to Rent checks.

Tenant FAQs

Information for current and prospective tenants.

How do I apply for a property?

Once you've found a property you like, contact us to arrange a viewing. If you'd like to proceed, we'll guide you through our application process including referencing. We aim to make the process as smooth and quick as possible.

How do I pay my rent?

We offer convenient payment options including standing order and online payments. Rent is due on the same date each month as specified in your tenancy agreement. We'll provide all payment details when you move in.

How do I report a maintenance issue?

You can report maintenance issues through our online tenant portal, by phone, or by email. For emergencies, we have a 24/7 phone line. We aim to respond to all non-urgent issues within 24 hours.

Is my deposit protected?

Yes, all deposits are protected in a government-approved tenancy deposit scheme as required by law. You'll receive confirmation of this protection within 30 days of paying your deposit.

Can I decorate or make changes?

Minor changes like hanging pictures are usually fine, but please check your tenancy agreement. For any significant changes like painting or alterations, you'll need written permission from us first.

Helpful Guides

Resources to help you navigate property management.

Landlord's Guide to Letting

Everything you need to know about letting your property in the UK, from legal requirements to finding tenants.

Compliance Checklist

A comprehensive checklist of all legal requirements for UK landlords, including safety certificates and regulations.

Tax Guide for Landlords

Understanding your tax obligations as a landlord, including allowable expenses and reporting requirements.

Tenant's Moving Guide

A helpful guide for tenants covering everything from viewing properties to settling into your new home.

Still have questions?

Our friendly team is here to help. Get in touch and we'll be happy to assist.