Privacy Policy
How we collect, use, and protect your personal information.
Last updated: 1 February 2026
1. Introduction
BigBen365 Property Management Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services.
We are the data controller for the personal information we process. Our contact details are:
- Address: 14 Fenchurch Avenue, London, EC3M 5BN
- Email: hello@bigben365.pages.dev
- Phone: 020 7946 0958
2. Information We Collect
Information you provide
We collect information you give us directly, including:
- Name, address, and contact details
- Property information and ownership details
- Financial information for rent payments
- Identity verification documents
- Communications with us
Information collected automatically
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and settings
- Pages visited and time spent
- Referring website addresses
3. How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Providing property management services | Contract performance |
| Processing rent payments | Contract performance |
| Tenant referencing and checks | Legitimate interests |
| Complying with legal obligations | Legal obligation |
| Sending service communications | Contract performance |
| Marketing (with consent) | Consent |
| Improving our services | Legitimate interests |
4. Sharing Your Information
We may share your information with:
- Service providers: Companies that help us deliver our services, such as maintenance contractors, referencing agencies, and payment processors
- Professional advisers: Lawyers, accountants, and insurers where necessary
- Regulatory bodies: Where required by law or professional obligations
- Landlords/Tenants: Information necessary for the tenancy relationship
We do not sell your personal information to third parties.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:
- Active client records: Duration of our business relationship plus 6 years
- Financial records: 7 years (legal requirement)
- Tenancy records: 6 years after tenancy ends
- Marketing preferences: Until you withdraw consent
6. Your Rights
Under UK data protection law, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (subject to legal requirements)
- Restriction: Request limited processing of your data
- Portability: Receive your data in a portable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Where processing is based on consent
To exercise these rights, contact us at hello@bigben365.pages.dev.
7. Cookies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the website to function
- Analytics cookies: Help us understand how visitors use our site
- Preference cookies: Remember your settings and choices
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
9. International Transfers
We primarily process data within the UK. If we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Complaints
If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
12. Contact Us
For any questions about this privacy policy or your personal data, please contact us:
- Email: hello@bigben365.pages.dev
- Phone: 020 7946 0958
- Address: 14 Fenchurch Avenue, London, EC3M 5BN